Shipping destinations
Direct website checkout accepts shipping addresses with the country set to United States. Service to a particular address is available only when the configured shipping option is accepted and displayed during Stripe Checkout.
Shipping charges and tax
The standard shipping charge is $4.99 below a $50 merchandise subtotal and $0 at or above $50, measured before discounts and tax. Applicable tax is calculated separately at checkout. The final Stripe Checkout total controls if an earlier estimate and the final amount ever differ.
Studio order processing
Available catalog apparel enters studio processing as soon as an order is accepted. Processing can include inventory confirmation, print preparation, decoration, quality review, packing, and label creation. Most orders are prepared for shipment within 2-5 business days. Timing can vary with item quantity, material availability, production load, quality-control results, and carrier schedules. A fixed delivery date is not promised unless Transfer Thread confirms it in writing for that specific order.
Estimated delivery timing
After the 2-5 business-day processing period, standard carrier transit is typically 2-8 business days within the United States. Most orders therefore arrive about 4-13 business days after acceptance, although this is an estimate rather than a guaranteed delivery date. Business days exclude weekends and federal holidays.
Ship-from location and carrier service
Direct website orders ship from Perry, Georgia. Transfer Thread selects a tracked U.S. parcel service appropriate for the destination and package at fulfillment. The carrier name, service, tracking number, and current estimate are provided with the shipment confirmation when available.
Address review and order changes
Customers are responsible for reviewing the name and shipping address before payment. Contact us immediately if something is wrong. An address change is not guaranteed after production or fulfillment begins, and an address cannot be changed by Transfer Thread after the carrier has accepted the package.
Tracking and carrier delays
Tracking or shipment information is provided when available after fulfillment. Carrier estimates are not guaranteed delivery dates. Weather, holidays, address issues, transportation disruptions, and other carrier events can affect delivery after a package leaves Transfer Thread.
Missing, damaged, or returned packages
- For visible shipping damage, keep the garment and packaging and take clear photos.
- For a package marked delivered but not located, check the delivery area and carrier information before contacting support.
- For an undeliverable or returned package, contact support so the address and available next step can be reviewed.
Email support@transferthread.com with the checkout email, order reference if available, and a short description of the issue.